# Error handling ## Introduction This section outlines the error codes that may appear in message level responses generated by Pagero Online. These codes represent our internal status for a given document. It is important to note that *third-party responses* will generate a generic [Delivery result error](#delivery-result-errors) since we cannot determine the exact cause of the error. Additionally, a descriptive code text will always accompany the error code for further clarification. Please be aware that the descriptions provided below are general explanations of the error codes and may not exactly match the code text in the actual technical response. Furthermore, as our system evolves, new error codes may be introduced. This documentation will be updated accordingly to reflect any additional codes and their descriptions. --- ## Error codes overview Pagero error code range | Categorization | Description { class="compact" } ----- | --------------- | ---------- [`10xxx`](#attachment--print-errors)| [!badge variant="info" text="Attachment & print"](#attachment--print-errors) | Error regarding attachments. [`11xxx`](#pagero-online-system-errors)
[`12xxx`](#pagero-online-system-errors)
[`13xxx`](#pagero-online-system-errors) | [!badge variant="info" text="Pagero Online system errors"](#pagero-online-system-errors) | Pagero Online system errors. [`14xxx`](#document-content-errors)
[`15xxx`](#document-content-errors)
[`16xxx`](#document-content-errors) | [!badge variant="info" text="Document content error"](#document-content-errors) | Document content error. [`18xxx`](#format-validation-errors)
[`19xxx`](#format-validation-errors) | [!badge variant="info" text="Format validation error"](#format-validation-errors) | Format validation error. [`20xxx`](#pagero-online-validation-errors)
[`21xxx`](#pagero-online-validation-errors) | [!badge variant="info" text="Pagero Online validation error"](#pagero-online-validation-errors) | Pagero Online validation error. [`24xxx`](#compliance-errors)
[`25xxx`](#compliance-errors) | [!badge variant="info" text="Compliance error"](#compliance-errors) | Compliance error. [`26xxx`](#factoring-errors) | [!badge variant="info" text="Factoring error"](#factoring-errors) | Factoring error. [`27xxx`](#clearance-errors) | [!badge variant="info" text="Clearance error"](#clearance-errors) | Clearance error. [`28xxx`](#routing-errors)
[`29xxx`](#routing-errors) | [!badge variant="info" text="Routing error"](#routing-errors) | Routing error. [`30xxx`](#manual-errors) | [!badge variant="info" text="Manual error"](#manual-errors) | Manual error. [`40xxx`](#delivery-result-errors) | [!badge variant="info" text="Delivery result error"](#delivery-result-errors) | Delivery result error. --- ## Full error code reference list ### Attachment & print errors Pagero error code | Description { class="compact" } ---|--- `10100` | Attachment is missing. `10200` | Duplicate legal presentation. `10300` | Attachment is empty. `10400` | Attachment max size exceeded. `10500` | PDF out of bounds for print. `10600` | Attachment matching service error. `10700` | Unsupported font for print. `10800` | Print service requires presentation PDF. ### Pagero Online system errors Pagero error code | Description { class="compact" } ---|--- `11100`| Duplicate control mandatory. `11200`| Duplicate invoice number. `11300`| Duplicate interchangeid. `11400`| Sender party not equals customer GLN. `11500`| Sender party not equals customer name. `11600`| Sender party not equals customer no id. `11700`| Sender party not equals customer org no. `11800`| Sender party not equals customer VAT no. `12100`| Logotype waiting add approval. `12200`| Logotype waiting delete approval. `12300`| User not allowed to send for customer. `12400`| Duplicate invoice number. `12500`| To many documents in batch. `13200`| No business document found. `13300`| No data found. ### Document content errors Pagero error code | Description { class="compact" } --- | --- `14100` | Invalid due date. `14200` | Invalid invoice row amount. `14300` | Invalid OCR (Payment reference) `14400` | Invalid total net amount. `14500` | Invalid total net amount, no net amount. `14600` | Invalid total amount. `14700` | Invalid vat amount. `14800` | Missing invoice date. `14900` | Buyer VAT registration Country Code missing. `15100` | Seller VAT registration Country Code missing. `15200` | Document type missing. `15300` | No net amount in movable direction. ### Format validation errors Pagero error code | Description | Format name { class="compact" } --- | --- | --- `18100` | Schematron validation failure. | General `18200` | Xml validation failed for VAN. | General `18300` | Missing organization number. | BGC Invoice `18400` | Missing value in invoice. | General `18500` | Xml validation failed. | General `18501` | Article unitCode missing. | Peppol BIS / UBL `18502` | Booking date missing. | AdsML `18503` | Buyer postal address missing. | Pagero Original Print `18504`, `18505` | Buyer street name missing. | Finvoice `18506` | Buyer Tax Code invalid. | FatturaPA `18507` | BuyerLineItemNum missing. | xCBL `18508` | BuyerOrganisationUnitNumber misplaced. | Finvoice `18509` | Post Code not valid. | FatturaPA `18510` | CodiceDestinatario incorrect | FatturaPA `18511`, `18512` | CodiceDestinatario missing | FatturaPA `18513` | Currency Code missing. | Peppol BIS / UBL `18514` | Date format incorrect | FatturaPA `18515` | Date pattern invalid. | xCBL `18517`, `18518` | Due Date missing. | BGC Invoice `18521` | Tax Amount missing. | Peppol BIS / UBL `18522` | Invocie Row missing. | Finvoice `18524` | Tax Amount missing. | cXML `18525` | invoiceNetAmountHUF missing in invoiceVatAmount. | invoiceData XML (Hungary) `18527` | Invoice Rows missing. | FatturaPA `18528` | Note Number Invalid. | FatturaPA `18529` | Namespace missing. | Peppol BIS / UBL `18530` | Order Reference ID missing. | Peppol BIS / UBL `18531` | PenalitaPagamentiRitardati Invalid. | FatturaPA `18532` | Invoice Line missing. | Peppol BIS / UBL `18533` | Post code City missing. | FatturaPA `18534` | Invalid PrezzoTotale. | FatturaPA `18535`, `18536` | Bank Details missing. | Finvoice `18537` | Bank Details missing. | TEAPPS `18538` | Seller Or Buyer Street missing. | cXML `18539` | Seller PostCode missing. | Finvoice `18540` | Seller street/post box missing. | FatturaPA `18541` | Invoice Line missing. | Svefaktura 1.0 `18542` | Taxable Amount missing. | Peppol BIS / UBL `18543` | Invalid DeliveryOrganisationTaxCode. | Finvoice `18544` | Town missing. | FatturaPA `18545` | TaxSubtotal incomplete. | Tungsten Master Map `18546` | Unit of measure missing. | xCBL `18549` | Zero rate VAT not allowed, header. | invoiceData XML (Hungary) `18550` | Zero rate VAT not allowed, line. | invoiceData XML (Hungary) `18551` | summaryGrossData missing invoiceGrossAmountHUF. | invoiceData XML (Hungary) `18552` | vatRateNetData missing vatRateNetAmountHUF. | invoiceData XML (Hungary) `18553` | vatRateVatData missing vatRateVatAmountHUF. | invoiceData XML (Hungary) `18554` | Order- or Buyer reference missing. | Peppol BIS / UBL ### Pagero Online validation errors Pagero error code | Description { class="compact" } --- | --- `20100` | Validation stop command. `20200` | Validation stop command resolvable. `20300` | Too many characters in invoice number. `20400` | Non numerical invoice number. `20500` | Invalid currency. `20600` | Invalid country code. `20700` | Invalid input in document. ### Compliance errors Pagero error code | Description { class="compact" } --- | --- `24100` | Attachment with digsig type restricted by compliance. `24200` | Attachment with digsig type restricted by country. `24300` | Attachment with digsig type restricted by service provider. `24400` | Compliance validation failure. ### Factoring errors Pagero error code | Description { class="compact" } --- | --- `26100` | Missing customer provided information. `26200` | More than one document in batch. `26300` | Not accepted by factoring provider. ### Clearance errors Pagero error code | Description { class="compact" } --- | --- `27100` | Clearance rejected. `27200` | Clearance validation error. `24401` | Invalid email address (Resolvable). ### Routing errors Pagero error code | Description { class="compact" } --- | --- `28100` | Issuer not approved. `28200` | Issuer not approved. `28300` | Missing sender Electronic ID. `28400` | Recipient not found in registry. `28500` | Recipient not found. `28600` | Recipient connection needs routing. `28700` | Recipient connection not found. `28800` | Recipient not active. `28900` | Recipient not found. `29000` | Recipient not reachable. `29100` | Recipient request not yet approved. `29200` | Routing request not yet approved. `29300` | Service provider required id missing. `29400` | Transit communication not allowed. ### Manual errors Pagero error code | Description { class="compact" } --- | --- `30100` | Message to user. `30200` | Message to service provider. `30300` | General Validation error. ### Delivery result errors Pagero error code | Description { class="compact" } --- | --- `40100` | General delivery result error. `40101` | Invalid email address (Resolvable). `40102` | Invalid buyer order number (Resolvable). `40103` | Invalid personal contact name (Resolvable). `40104` | Invalid receiver reference value1 (Resolvable). `40105` | Invalid receiver reference value2 (Resolvable). `40106` | Invalid department (Resolvable).