Error handling

Introduction

This section outlines the error codes that may appear in message level responses generated by Pagero Online.

These codes represent our internal status for a given document. It is important to note that third-party responses will generate a generic Delivery result error since we cannot determine the exact cause of the error.

Additionally, a descriptive code text will always accompany the error code for further clarification.

Please be aware that the descriptions provided below are general explanations of the error codes and may not exactly match the code text in the actual technical response.

Furthermore, as our system evolves, new error codes may be introduced. This documentation will be updated accordingly to reflect any additional codes and their descriptions.

Error codes overview

Pagero error code range | Categorization | Description ----- | --------------- | ---------- 10xxx| Attachment & print | Error regarding attachments. 11xxx
12xxx
13xxx | Pagero Online system errors | Pagero Online system errors. 14xxx
15xxx
16xxx | Document content error | Document content error. 18xxx
19xxx | Format validation error | Format validation error. 20xxx
21xxx | Pagero Online validation error | Pagero Online validation error. 24xxx
25xxx | Compliance error | Compliance error. 26xxx | Factoring error | Factoring error. 27xxx | Clearance error | Clearance error. 28xxx
29xxx | Routing error | Routing error. 30xxx | Manual error | Manual error. 40xxx | Delivery result error | Delivery result error.

Full error code reference list

Attachment & print errors

Pagero error code | Description ---|--- 10100 | Attachment is missing. 10200 | Duplicate legal presentation. 10300 | Attachment is empty. 10400 | Attachment max size exceeded.
10500 | PDF out of bounds for print. 10600 | Attachment matching service error. 10700 | Unsupported font for print. 10800 | Print service requires presentation PDF.

Pagero Online system errors

Pagero error code | Description ---|--- 11100| Duplicate control mandatory. 11200| Duplicate invoice number. 11300| Duplicate interchangeid. 11400| Sender party not equals customer GLN.
11500| Sender party not equals customer name. 11600| Sender party not equals customer no id. 11700| Sender party not equals customer org no. 11800| Sender party not equals customer VAT no. 12100| Logotype waiting add approval. 12200| Logotype waiting delete approval. 12300| User not allowed to send for customer. 12400| Duplicate invoice number. 12500| To many documents in batch. 13200| No business document found. 13300| No data found.

Document content errors

Pagero error code | Description --- | --- 14100 | Invalid due date. 14200 | Invalid invoice row amount. 14300 | Invalid OCR (Payment reference) 14400 | Invalid total net amount.
14500 | Invalid total net amount, no net amount. 14600 | Invalid total amount. 14700 | Invalid vat amount. 14800 | Missing invoice date. 14900 | Buyer VAT registration Country Code missing. 15100 | Seller VAT registration Country Code missing. 15200 | Document type missing.
15300 | No net amount in movable direction.

Format validation errors

Pagero error code | Description | Format name --- | --- | --- 18100 | Schematron validation failure. | General 18200 | Xml validation failed for VAN. | General 18300 | Missing organization number. | BGC Invoice 18400 | Missing value in invoice. | General 18500 | Xml validation failed. | General 18501 | Article unitCode missing. | Peppol BIS / UBL 18502 | Booking date missing. | AdsML 18503 | Buyer postal address missing. | Pagero Original Print 18504, 18505 | Buyer street name missing. | Finvoice 18506 | Buyer Tax Code invalid. | FatturaPA 18507 | BuyerLineItemNum missing. | xCBL 18508 | BuyerOrganisationUnitNumber misplaced. | Finvoice 18509 | Post Code not valid. | FatturaPA 18510 | CodiceDestinatario incorrect | FatturaPA 18511, 18512 | CodiceDestinatario missing | FatturaPA 18513 | Currency Code missing. | Peppol BIS / UBL 18514 | Date format incorrect | FatturaPA 18515 | Date pattern invalid. | xCBL 18517, 18518 | Due Date missing. | BGC Invoice 18521 | Tax Amount missing. | Peppol BIS / UBL 18522 | Invocie Row missing. | Finvoice 18524 | Tax Amount missing. | cXML 18525 | invoiceNetAmountHUF missing in invoiceVatAmount. | invoiceData XML (Hungary) 18527 | Invoice Rows missing. | FatturaPA 18528 | Note Number Invalid. | FatturaPA 18529 | Namespace missing. | Peppol BIS / UBL 18530 | Order Reference ID missing. | Peppol BIS / UBL 18531 | PenalitaPagamentiRitardati Invalid. | FatturaPA 18532 | Invoice Line missing. | Peppol BIS / UBL 18533 | Post code City missing. | FatturaPA 18534 | Invalid PrezzoTotale. | FatturaPA 18535, 18536 | Bank Details missing. | Finvoice 18537 | Bank Details missing. | TEAPPS 18538 | Seller Or Buyer Street missing. | cXML 18539 | Seller PostCode missing. | Finvoice 18540 | Seller street/post box missing. | FatturaPA 18541 | Invoice Line missing. | Svefaktura 1.0 18542 | Taxable Amount missing. | Peppol BIS / UBL 18543 | Invalid DeliveryOrganisationTaxCode. | Finvoice 18544 | Town missing. | FatturaPA 18545 | TaxSubtotal incomplete. | Tungsten Master Map 18546 | Unit of measure missing. | xCBL 18549 | Zero rate VAT not allowed, header. | invoiceData XML (Hungary) 18550 | Zero rate VAT not allowed, line. | invoiceData XML (Hungary) 18551 | summaryGrossData missing invoiceGrossAmountHUF. | invoiceData XML (Hungary) 18552 | vatRateNetData missing vatRateNetAmountHUF. | invoiceData XML (Hungary) 18553 | vatRateVatData missing vatRateVatAmountHUF. | invoiceData XML (Hungary) 18554 | Order- or Buyer reference missing. | Peppol BIS / UBL

Pagero Online validation errors

Pagero error code | Description --- | --- 20100 | Validation stop command. 20200 | Validation stop command resolvable. 20300 | Too many characters in invoice number. 20400 | Non numerical invoice number. 20500 | Invalid currency. 20600 | Invalid country code. 20700 | Invalid input in document.

Compliance errors

Pagero error code | Description --- | --- 24100 | Attachment with digsig type restricted by compliance. 24200 | Attachment with digsig type restricted by country. 24300 | Attachment with digsig type restricted by service provider. 24400 | Compliance validation failure.

Factoring errors

Pagero error code | Description --- | --- 26100 | Missing customer provided information. 26200 | More than one document in batch. 26300 | Not accepted by factoring provider.

Clearance errors

Pagero error code | Description --- | --- 27100 | Clearance rejected. 27200 | Clearance validation error. 24401 | Invalid email address (Resolvable).

Routing errors

Pagero error code | Description --- | --- 28100 | Issuer not approved. 28200 | Issuer not approved. 28300 | Missing sender Electronic ID. 28400 | Recipient not found in registry. 28500 | Recipient not found. 28600 | Recipient connection needs routing. 28700 | Recipient connection not found. 28800 | Recipient not active. 28900 | Recipient not found. 29000 | Recipient not reachable. 29100 | Recipient request not yet approved. 29200 | Routing request not yet approved. 29300 | Service provider required id missing. 29400 | Transit communication not allowed.

Manual errors

Pagero error code | Description --- | --- 30100 | Message to user. 30200 | Message to service provider. 30300 | General Validation error.

Delivery result errors

Pagero error code | Description --- | --- 40100 | General delivery result error. 40101 | Invalid email address (Resolvable). 40102 | Invalid buyer order number (Resolvable). 40103 | Invalid personal contact name (Resolvable). 40104 | Invalid receiver reference value1 (Resolvable). 40105 | Invalid receiver reference value2 (Resolvable). 40106 | Invalid department (Resolvable).