# Error handling

# Introduction

This section outlines the error codes that may appear in message level responses generated by Pagero Online.

These codes represent our internal status for a given document. It is important to note that third-party responses will generate a generic Delivery result error since we cannot determine the exact cause of the error.

Additionally, a descriptive code text will always accompany the error code for further clarification.

Please be aware that the descriptions provided below are general explanations of the error codes and may not exactly match the code text in the actual technical response.

Furthermore, as our system evolves, new error codes may be introduced. This documentation will be updated accordingly to reflect any additional codes and their descriptions.

# Error codes overview

Pagero error code range	Categorization	Description
`10xxx`	Attachment & print	Error regarding attachments.
`11xxx` `12xxx` `13xxx`	Pagero Online system errors	Pagero Online system errors.
`14xxx` `15xxx` `16xxx`	Document content error	Document content error.
`18xxx` `19xxx`	Format validation error	Format validation error.
`20xxx` `21xxx`	Pagero Online validation error	Pagero Online validation error.
`24xxx` `25xxx`	Compliance error	Compliance error.
`26xxx`	Factoring error	Factoring error.
`27xxx`	Clearance error	Clearance error.
`28xxx` `29xxx`	Routing error	Routing error.
`30xxx`	Manual error	Manual error.
`40xxx`	Delivery result error	Delivery result error.

# Full error code reference list

# Attachment & print errors

Pagero error code	Description
`10100`	Attachment is missing.
`10200`	Duplicate legal presentation.
`10300`	Attachment is empty.
`10400`	Attachment max size exceeded.
`10500`	PDF out of bounds for print.
`10600`	Attachment matching service error.
`10700`	Unsupported font for print.
`10800`	Print service requires presentation PDF.

# Pagero Online system errors

Pagero error code	Description
`11100`	Duplicate control mandatory.
`11200`	Duplicate invoice number.
`11300`	Duplicate interchangeid.
`11400`	Sender party not equals customer GLN.
`11500`	Sender party not equals customer name.
`11600`	Sender party not equals customer no id.
`11700`	Sender party not equals customer org no.
`11800`	Sender party not equals customer VAT no.
`12100`	Logotype waiting add approval.
`12200`	Logotype waiting delete approval.
`12300`	User not allowed to send for customer.
`12400`	Duplicate invoice number.
`12500`	To many documents in batch.
`13200`	No business document found.
`13300`	No data found.

# Document content errors

Pagero error code	Description
`14100`	Invalid due date.
`14200`	Invalid invoice row amount.
`14300`	Invalid OCR (Payment reference)
`14400`	Invalid total net amount.
`14500`	Invalid total net amount, no net amount.
`14600`	Invalid total amount.
`14700`	Invalid vat amount.
`14800`	Missing invoice date.
`14900`	Buyer VAT registration Country Code missing.
`15100`	Seller VAT registration Country Code missing.
`15200`	Document type missing.
`15300`	No net amount in movable direction.

# Format validation errors

Pagero error code	Description	Format name
`18100`	Schematron validation failure.	General
`18200`	Xml validation failed for VAN.	General
`18300`	Missing organization number.	BGC Invoice
`18400`	Missing value in invoice.	General
`18500`	Xml validation failed.	General
`18501`	Article unitCode missing.	Peppol BIS / UBL
`18502`	Booking date missing.	AdsML
`18503`	Buyer postal address missing.	Pagero Original Print
`18504`, `18505`	Buyer street name missing.	Finvoice
`18506`	Buyer Tax Code invalid.	FatturaPA
`18507`	BuyerLineItemNum missing.	xCBL
`18508`	BuyerOrganisationUnitNumber misplaced.	Finvoice
`18509`	Post Code not valid.	FatturaPA
`18510`	CodiceDestinatario incorrect	FatturaPA
`18511`, `18512`	CodiceDestinatario missing	FatturaPA
`18513`	Currency Code missing.	Peppol BIS / UBL
`18514`	Date format incorrect	FatturaPA
`18515`	Date pattern invalid.	xCBL
`18517`, `18518`	Due Date missing.	BGC Invoice
`18521`	Tax Amount missing.	Peppol BIS / UBL
`18522`	Invocie Row missing.	Finvoice
`18524`	Tax Amount missing.	cXML
`18525`	invoiceNetAmountHUF missing in invoiceVatAmount.	invoiceData XML (Hungary)
`18527`	Invoice Rows missing.	FatturaPA
`18528`	Note Number Invalid.	FatturaPA
`18529`	Namespace missing.	Peppol BIS / UBL
`18530`	Order Reference ID missing.	Peppol BIS / UBL
`18531`	PenalitaPagamentiRitardati Invalid.	FatturaPA
`18532`	Invoice Line missing.	Peppol BIS / UBL
`18533`	Post code City missing.	FatturaPA
`18534`	Invalid PrezzoTotale.	FatturaPA
`18535`, `18536`	Bank Details missing.	Finvoice
`18537`	Bank Details missing.	TEAPPS
`18538`	Seller Or Buyer Street missing.	cXML
`18539`	Seller PostCode missing.	Finvoice
`18540`	Seller street/post box missing.	FatturaPA
`18541`	Invoice Line missing.	Svefaktura 1.0
`18542`	Taxable Amount missing.	Peppol BIS / UBL
`18543`	Invalid DeliveryOrganisationTaxCode.	Finvoice
`18544`	Town missing.	FatturaPA
`18545`	TaxSubtotal incomplete.	Tungsten Master Map
`18546`	Unit of measure missing.	xCBL
`18549`	Zero rate VAT not allowed, header.	invoiceData XML (Hungary)
`18550`	Zero rate VAT not allowed, line.	invoiceData XML (Hungary)
`18551`	summaryGrossData missing invoiceGrossAmountHUF.	invoiceData XML (Hungary)
`18552`	vatRateNetData missing vatRateNetAmountHUF.	invoiceData XML (Hungary)
`18553`	vatRateVatData missing vatRateVatAmountHUF.	invoiceData XML (Hungary)
`18554`	Order- or Buyer reference missing.	Peppol BIS / UBL

# Pagero Online validation errors

Pagero error code	Description
`20100`	Validation stop command.
`20200`	Validation stop command resolvable.
`20300`	Too many characters in invoice number.
`20400`	Non numerical invoice number.
`20500`	Invalid currency.
`20600`	Invalid country code.
`20700`	Invalid input in document.

# Compliance errors

Pagero error code	Description
`24100`	Attachment with digsig type restricted by compliance.
`24200`	Attachment with digsig type restricted by country.
`24300`	Attachment with digsig type restricted by service provider.
`24400`	Compliance validation failure.

# Factoring errors

Pagero error code	Description
`26100`	Missing customer provided information.
`26200`	More than one document in batch.
`26300`	Not accepted by factoring provider.

# Clearance errors

Pagero error code	Description
`27100`	Clearance rejected.
`27200`	Clearance validation error.

# Routing errors

Pagero error code	Description
`28100`	Issuer not approved.
`28200`	Issuer not approved.
`28300`	Missing sender Electronic ID.
`28400`	Recipient not found in registry.
`28500`	Recipient not found.
`28600`	Recipient connection needs routing.
`28700`	Recipient connection not found.
`28800`	Recipient not active.
`28900`	Recipient not found.
`29000`	Recipient not reachable.
`29100`	Recipient request not yet approved.
`29200`	Routing request not yet approved.
`29300`	Service provider required id missing.
`29400`	Transit communication not allowed.

# Manual errors

Pagero error code	Description
`30100`	Message to user.
`30200`	Message to service provider.
`30300`	General Validation error.

# Delivery result errors

Pagero error code	Description
`40100`	General delivery result error.
`40101`	Invalid email address (Resolvable).
`40102`	Invalid buyer order number (Resolvable).
`40103`	Invalid personal contact name (Resolvable).
`40104`	Invalid receiver reference value1 (Resolvable).
`40105`	Invalid receiver reference value2 (Resolvable).
`40106`	Invalid department (Resolvable).